A WOMAN said she was made ill and unable to sleep after a nightmare battle with an energy company which charged her for a property she no longer lives in.

Amanda Sutcliffe, 60, moved from a flat in Franklin Road, Westham on November 23 to another property in Weymouth - but was charged by her previous electricity supplier OVO Energy up until January 8.

Despite calling to confirm she had paid her bill, Ms Sutcliffe was charged a total of £96.90 for electricity at the Franklin Road property.

She said: “When I was moving out, I rang to ask for a final bill for November 23, which was around £50. They agreed with that.

"The lady said 'right that’s it you have nothing else.’ I didn’t remember her name because at the time to didn’t think I would have to."

But a shocked Ms Sutcliffe started receiving emails in December saying she still owed money for the old address.

She added: “They did not believe me when I told them that I live here (her new property).

“I told them I wasn’t eating or sleeping properly, it was making me feel ill."

She spent months trying to get the energy company to understand that she no longer lives at the address and she had paid her final bill.

She sent them tenancy agreements from previous and new landlords, as well as pictures of the meter readings on the day she moved out, and has been communicating through the company’s social media chat to try and resolve the issue.

She continued: “I really feel like I am pulling my hair our out. I am sick of no one listening to me.

“If I had the money I would have just paid it – just to get shot of them.

"Imagine how people have done that, especially the older people and vulnerable."

When the Echo contacted OVO Energy the firm said it had resolved the issue and Ms Sutcliffe was happy with the resolution.

But this was denied by Ms Sutcliffe who explained: “They sent me a text saying to call about my debt – but it is not a debt.

“I phoned up and it was a really bad line, there was lots of noise in the background and I couldn’t understand what the woman was saying, so I hung up. I haven’t spoken to anyone.”

OVO Energy was again approached by the Echo and has since been in contact with Ms Sutcliffe. It cancelled all monies owed and offered a goodwill gesture of £150. This was confirmed by Ms Sutcliffe.

A spokesperson for OVO Energy said: "We are committed to providing our customers with the best possible care and apologise for any inconvenience caused to Ms Sutcliffe.

"We have reached out to Ms Sutcliffe and the team will assist her should she need any further support."