44 Lloyds Bank and Halifax branches across England and Wales are to close in a decision which has been branded “baffling”.
Lloyds announced 29 Lloyds Bank and 15 Halifax branches would close, adding that customers were carrying out “significantly” fewer transactions at these locations.
The move comes after transactions fell 10% a year in the five years to March 2020, and significantly further in the year since.
But Unite has accused the group of “walking away” from local communities.
Unite national officer Caren Evans said: “The decision by Lloyds to further erode its presence within our communities is baffling.
“The closure of 44 more bank branches will deny our communities essential services such as access to cash and experienced highly trained staff.
“A local ATM is not a suitable alternative to a staffed bank branch.
“In recent times Lloyds has spent significant resource to sell its message of ‘Helping Britain Recover’. Unite seriously question how this decision to walk away from local communities promotes this message at a time when the customers will rely on the financial services sector support more than ever.
“Unite does not view the bank branch network as a disposable commodity and the union believes that the branch network has a value far beyond its immediate commerciality. Unite wants to see Lloyds Banking Group invest in the branch network and commit to a meaningful presence in our communities.”
Lloyds said of the closures announced on Wednesday that more than a third are branches situated in or around cities and large towns with another branch “very close by”.
Vim Maru, retail director for Lloyds Banking Group, said: “We’ve also seen our digital banking customers grow by over four million in five years, to almost 18 million, of which 13.6 million also choose to be active app users.
“This means that, like many businesses on the high street, we must change for a future where branches will be used in a different way, and visited less often.
“We’ll continue to invest in our high street presence, as this week we’re opening a new concept Bank of Scotland branch in Edinburgh, the only bank to take up residence in the new St James Quarter.
“Importantly, we’ll continue to give our customers a choice in how they bank, with branches sitting alongside telephone banking, online and mobile banking, our video appointment services, our cashback through local shops programme, our participation in the industry BankHUB cash initiative and 11,500 post offices, at which our customers can bank and access cash.”
Lloyds added nine out of 10 customers have a branch within five miles of their home.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article